Helena Disarro
Customer Success Manager @FMX
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WORK HISTORY
Customer Success Manager @FMX
EDUCATION
UCNJ Union College of Union County, NJ
Business Administration
SKILLS
ABOUT HELENA DISARRO
With over a decade of experience, I\'ve been the go-to person for ensuring clients not only adopt new software but truly love using it. My passion is building strong client relationships and helping teams work better together. If you\'re looking for someone who can hit the ground running and create client success experiences that turn clients into loyal fans, let\'s talk!KEY ACCOMPLISHMENTS• Spearheaded the implementation of major national accounts (e.g, CVS, US Foods, Bridgestone, Vitamix), collaborating with Sales, Account Management and CS teams to ensure seamless transitions and drive over $6 million in revenue growth.• Redesigned and optimized the client onboarding process, leveraging SaaS platforms to automate workflows, reduce redundancies by 37%, and decrease onboarding time by 43%.• Achieved a 97% client retention rate by delivering exceptional client experiences to 300+ new clients, utilizing a proactive, organized and client-centric approach.• Developed and delivered comprehensive training programs for 40+ new hires and clients, enhancing product knowledge and accelerating user adoption.
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