Helen Yearron
Senior Manager - Ibm Mainframe Databases @Lloyds Banking Group
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WORK HISTORY
Senior Manager - Ibm Mainframe Databases @Lloyds Banking Group
Edinburgh, GB
Trusted senior leader overseeing the strategic delivery and operational health of Mainframe database services in a complex enterprise environment. Known for driving solutions in talent development, vendor negotiation, and service resilience while fostering a culture of continuous improvement.Key Achievements:Talent & Leadership:Winner of the Apprenticeship Manager of the Year award (2018/19).Designed and led the Mainframer in Training (MIT) program to close future skills gaps — recognised across LBG for its long-term success.Vendor & Resource Strategy:Negotiated a two-year BMC contract to support legacy IMS databases during critical skill attrition.When BMC withdrew, led contingency planning including contractor sourcing, team cross-skilling, and offshore hiring to maintain 24/7 cover.Toolset Adoption & Platform Strategy:Now leading the rollout of BMC Toolsets across Mainframe Database, driving service transformation and operational insight.Act as strategic lead for the BMC relationship across tooling, support, and roadmap alignment.Incident & Service Leadership:Led major outage recovery efforts, coordinating technical fixes and stakeholder comms.Delivered post-incident remediation through PMR processes, embedding lessons learned and resilience improvements.
EDUCATION
University of Paisley
Master of Science (M.Sc.)
University of Paisley
Bachelor of Science (B.Sc.)
SKILLS
ABOUT HELEN YEARRON
Senior IT Infrastructure leader with deep expertise in service and incident management…
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