Helen Sherlock
Director @Tenerity
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WORK HISTORY
Director @Tenerity
Portsmouth, GB
Payment Operations Director currently involved in onboarding processors and vendor management as well as managing a team looking after our billing across EU, UK, Brazil and US
EDUCATION
Ramsden School for Girls, Orpington, Kent
A Levels, English & French
University of Portsmouth
Bachelor of Arts (BA) Hons, English & French
SKILLS
ABOUT HELEN SHERLOCK
I am an analytical self-motivated professional skilled in successfully leading teams through periods of accelerated growth. I am driven by being challenged in my role and I enjoy taking a pro-active and innovative approach to my work. I take responsibility for my own work and as a leader I encourage my team to be confident in managing their own goals and workloads and taking decisions - Team of The Year 2017My key strengths include:• Excellent organisation & planning skills• Strong, influential communication (written & verbal)• Effective data analysis & problem solving skillsMy extensive experience includes:• Project and change management experience in a dynamic environment• Direct responsibility for a 160 FTE in-bound outsourced call centre (including setting up)• Managing a customer relations team, handling complaint resolution• Provide key leadership to help drive large, client-facing projects • Managing operational performance within FSA, risk, audit and quality requirements• Client, partner and key stakeholder relationship management
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