Helen Ruiz

Territory Manager @Schwarzkopf Professional

I look after around 165 salons on a monthly basis and pride myself in my work. I have a good rapport with my customers and it is based on trust and communication. The job involves order management, upselling to get quality and appropriate products in to the salons, collecting payments, dealing with queries and being organised. A key part of the business is new business and developing share of wallet in existing salons. Both of which have been instrumental in my business growth. I enjoy developing salons and helping them to grow. I\'m involved in their training and advancement to help them excel. I have developed in-salon training programmes, staff incentives and creating retail heroes. I\'m involved in the training and recruitment of new starters with the Company. From the initial assessment stage to helping them effectively work once employed. This training involves systems, journey planning, administration expectations, salon conduct and etiquette, effective use of the sales promotional material and time management. I enjoy this element of the job as I pride myself in my role.Highlights- Top 5 Sales Person of the Year 2022- Winner of Sales Person Of The Year 2020- Prize winning Runner Up for Sales Person of the Year for Schwarzkopf 2014 - Won Northern Sales Person of the Year 2012- Won National Sales Person of the Year 2011- Won Northern Sales Person of the Year 2011- Took part in the High Performance Management Course