Helen Robertson
Senior Customer Success Manager @Spectre
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WORK HISTORY
Senior Customer Success Manager @Spectre
In my current role as a Senior Customer Success Manager, I focus on enabling both customers and internal teams to succeed. Through knowledge sharing, mentorship, and a collaborative performance culture, I help drive alignment between customer success initiatives and wider business objectives, ensuring consistent value for our clients and the organisation.Key strengths include:• Managing high value, high volume SME portfolios• Developing ROI driven success plans and growth strategies• Driving retention, expansion, and customer lifetime value• Coaching and supporting team development through shared learning• Translating data and insights into actionable solutionsI’m committed to creating meaningful impact helping customers grow their businesses while supporting a team environment where everyone can achieve success.
EDUCATION
Edge Hill University
MA Geography
ABOUT HELEN ROBERTSON
I’m a results driven Customer Success professional with 5+ years of experience managing and growing large portfolios of SME clients. My passion lies in turning customer goals into measurable business outcomes; building ROI-focused strategies, delivering impactful solutions, and creating long term partnerships that fuel sustainable growth.As a Senior Customer Success Manager, I own the full customer lifecycle, maximising Net Revenue Retention through proactive engagement, risk mitigation, and data led success planning. I collaborate cross-functionally to scale adoption, improve customer health, and align Customer Success to wider business objectives, while mentoring my team and contributing to a high performance, collaborative culture.Key strengths include- Managing high-value, high-volume SME portfolios with a focus on NRR growth- Building and executing ROI-driven success plans that accelerate adoption, expansion, and Customer LTV- Proactively identifying churn risks and implementing data led retention strategies- Driving upsell and cross-sell opportunities through value based engagement- Coaching and developing team capability through shared learning and performance alignment- Translating customer data and health insights into actionable growth and retention plansI’m committed to creating meaningful impact helping customers grow their businesses while supporting a team environment where everyone can achieve success.
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