Helen Miller
User Experience Researcher @ NBCUniversal
- Role
- User Experience Researcher at NBCUniversal
- Location
- Newport Beach, CA, US
- LinkedIn followers
- 500 followers
About Helen Miller
UX Researcher with 4+ years of experience translating complex human behaviors into actionable insights that guide product strategy, design, and customer experience At NBCUniversal, I’ve led mixed-methods research across TODAY, NBC News, CNBC, and E! News—driving decisions that strengthened commerce, product, engineering, and audience engagement. My work has been consistently recognized through performance reviews, peer nominations, and company awards, including NBCU’s Core Award (2024), Talent Lab (2024, 2025), and Immerse (2023). I’m known for asking the right questions, clarifying priorities, and delivering insights that are sharp, practical, and emotionally attuned. Outside of work, I mentor early-career researchers and contribute to networks supporting APA communities, women, and emerging talent. I bring empathy and systems thinking to every collaboration—helping teams make confident, intentional decisions.
Experience
User Experience Researcher
Feb 2022 — Present
Education
University of Pennsylvania
Post-Baccalaureate Studies
2017 — 2017
University of Southern California
Master of Science - MS
2020 — 2021
The Episcopal Academy
College Preparatory
2008 — 2012
University of Pittsburgh
Bachelor of Science - BS
2012 — 2016
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