Helen Key
Lead Service Designer- Consumer Finance @Lloyds Banking Group
Bristol, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
May 2022 — Present
Lead Service Designer- Consumer Finance @Lloyds Banking Group
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Bristol, GB
EDUCATION
2013 — 2014
The Chartered Institute of Management Accountants
CIMA Certificate level in Business Accounting
2007 — 2011
University of Nottingham
Bachelor’s Degree, Russian and English
SKILLS
MarketingStrategyCustomer InsightCustomer ExperienceBusiness StrategyContact CentersProject ManagementStakeholder ManagementCustomer Journey MappingDigital TransformationManagement ConsultingCustomer Service OperationsMarketing CommunicationsContact Center StrategyCustomer AcquisitionService DesignEvent PlanningContact Center ManagementService DeliveryBusiness AnalysisPresentationsMarketing StrategyEvent ManagementDigital StrategyCustomer ServicePerformance ImprovementBusiness Process Improvement
ABOUT HELEN KEY
I am a Customer Strategist, specialising in growth strategy, Service Design, and CX transformation.Customer obsessed, I am happiest using research and insight to lead teams in designing holistic, end to end experiences for customers; driving business value though delivering improved customer outcomes.
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