Helen H.
Product Manager at Kaiser Hospital | NLP, AI
- Role
- Product Manager at Kaiser Permanente
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Helen H.
15 years’ Technical Product Management experience building customer facing or employee…
Experience
Product Manager
Jul 2020 — Present · Pasadena, CA, US
Cross-functional Leadership: Lead cross-functional teams in NPI and complex software/hardware integration projects, delivering innovative solutions.• AI/ML Campaign Project: Defined and executed AI product vision using UiPath AI tools. Automated campaign execution (SMS/email/voice), improving productivity by 40%.• Data Analysis & Problem Solving: Defined KPIs, ran quarterly surveys (90%+ response rate), fixed 30+ critical issues, and improved system stability by 30% via Tableau dashboards.• Campaign Management: Oversaw outreach to 10M+ members annually. Owned roadmap, set goals, analyzed results, and optimized strategy using data-driven insights.• Customer Engagement/NPI: Led AI-based knowledge platform replacement, working with 7 cloud vendors. Managed end-to-end lifecycle: vendor selection, risk & budget control, and adoption.• Process Improvement: Standardized marketing ops via Confluence, boosting documentation efficiency by 40% and achieving 95% adoption.• Program Management: Coordinated resources and timelines across Agile teams. Built and presented project plans to stakeholders, ensuring delivery success.
Education
California State University, Los Angeles
Master’s Degree, Computer Information system, AI/ML ,Big Data
2014 — 2016
Nvidia Deep learning Institution
Deep learning and Matchine learning
Shanghai Jiao Tong University
Bachelor, Economics
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