Helen Grice

Uk Operations Manager @GLORY

As UK Operations Manager, I lead a team of 10 direct reports and take full ownership of the operational interface between Sales, Service, and Supply to ensure optimal customer service delivery aligned with company goals. I work closely with finance and retail clients, specialising in cash automation solutions and driving operational excellence through innovation and process development.Key responsibilities include:Designing and controlling all aspects of daily business operations for goods and service delivery.Championing tactical decisions to support and evolve the service strategy.Maintaining ISO 9001 standards and ensuring compliance across operational processes.Collaborating cross-functionally to streamline workflows and enhance customer satisfaction.Leading initiatives in process re-engineering and ERP system optimisation.My role is defined by strategic leadership, continuous improvement, and a commitment to delivering high-quality service outcomes.