Helen Dunkle

About Helen Dunkle

Accomplished healthcare professional focused on strategic business solutions, clinical process improvement and healthcare transformation through patient journey mapping, user experience assessment, workflow optimization and analysis of current state and future state requirements. Proven results in strategic services delivery utilizing clinical analytics, evidence-based practice, and healthcare information technology to facilitate successful transitions to value-based care, creating value through change. Developed high performing teams resulting in increased physician acceptance of data and optimized performance reporting while serving as a SME to providers, payers, and executive and C-Suite teams. Designed and implemented client Implementation Readiness Assessments assessing governance, clinical documentation, workflow redesign, technology preparedness and physician acceptance. Key clinical resource to sales and business development to secure new business for product development and client management. Employs Change Management strategies and communications to support new programs and processes across organizations.

Experience

1. Senior Consulting Manager

   Emids

   Feb 2021 — Present

   Senior Managing Consultant in healthcare technology organization providing clients with solutions to identify and optimize their business models, improve patient outreach and engagement, document and meet regulatory requirements, achieve HIPAA compliance, and gain insight into their data and the data lifecycles.• Clinical and Business SME providing expertise to technology solutions groups while consulting with client business executive leadership to drive success in digital transformation and develop new business opportunities.• Digital Maturity Assessment (DMA) lead for program and content development, education and training of sales teams and technology colleagues.• Provided clinical expertise for Design Engineering projects for patient journey mapping, clinical workflow current and future state resulting in the development of client business model, strategic planning success and future state visioning for payers and providers.• Developed strategy to assist clients in the identification/clarification and articulation of their current business model as the starting point for discussion on initiating CRM systems for their organizations.• Designed and developed team education components for offshore colleagues to enhance knowledge and understanding of US healthcare system with client case studies and education deck development.• Forged thought leadership for Business Consulting including Point of View (POV) white papers and articles on Health at Home Transformation, Digital Maturity, The Language of Data

Education

• Doulagivers

  Certified End-of-Life Doula and Elder Care Doula, End of life care, advance care planning, elder care doula

• Duke University

  MSN Informatics, Healthcare Informatics

  2011 — 2013

• Montgomery County Community College

  AAS, Nursing

• Immaculata University

  BA, Organizational Management

• International End-of-Life Doula Association (INELDA)

  End-of-Life Doula Training, End-of-Life Doula Care