Hela Mansour
Expert in Scholarship Advisory @Crimson Education
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WORK HISTORY
Expert in Scholarship Advisory @Crimson Education
Auckland, NZ
Part-time position held alongside Master’s studies at ÉTS Montréal- Handle complex student profiles and strengthen trust through tailored support and process improvement- Restructured the service experience: redesigned session content, follow-up materials, and communication workflows to improve clarity and client satisfaction- Created a centralized scholarship tracking tool to monitor each student’s progress and strengthen collaboration- Contributed to internal process improvement by documenting workflows and sharing feedback with management- Fostered trust with international clients through empathetic communication, cultural sensitivity, and service consistency.
EDUCATION
Tunis Business School-University of Tunis
Master's degree, Mangement of NGOs
Faculté des Lettres et des Sciences Humaines de Sousse
Bachelor’s Degree, English language, Civilization and Literature
l'Institute Supérieure des Sciences Humaines de Tunis
M1, English and International Relations
École De Technologie Supérieure
Master's degree, Innovation Management
ABOUT HELA MANSOUR
With my master’s in Innovation Management at ÉTS Montréal nearly completed, I’m actively seeking a Fall 2025 internship focused on product strategy, project management, innovation, or business development.I’ve coordinated internal projects and team communication in a fast-paced U.S. startup, supported students with complex academic journeys at Crimson Education (New Zealand), and helped launch a cosmetics brand by contributing to market research, product development, brand storytelling, strategic planning, and business development.Trilingual (French, English, Arabic) and at ease with tools like Notion, Airtable, and Contentful, I enjoy bringing structure to ideas, solving problems, and collaborating across disciplines-French/françaisÀ l’aube de finaliser ma maîtrise en gestion de l’innovation à l’ÉTS Montréal, je suis à la recherche d’un stage stimulant pour l’automne 2025, dans un environnement où je pourrai contribuer en stratégie produit, gestion de projet ou développement des affaires.J’ai évolué dans des environnements dynamiques et multiculturels : coordination de projets et communication interne dans une startup américaine, accompagnement d’étudiants aux profils complexes chez Crimson Education (Nouvelle-Zélande), et participation au lancement d’une marque de cosmétiques. J’y ai contribué aux études de marché, au développement produit, à l’identité de marque, ainsi qu’à la planification stratégique et au développement des affaires.Trilingue (français, anglais, arabe) et à l’aise avec des outils comme Notion, Airtable et Contentful, j’aime structurer les idées, résoudre des problèmes et faire avancer les projets dans un esprit collaboratif.
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