Heiko Bischoff
Head of Customer Success Continental Europe (Central Europe, Benelux, Iberia, Italy) @UiPath
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WORK HISTORY
Head of Customer Success Continental Europe (Central Europe, Benelux, Iberia, Italy) @UiPath
Munich, DE
UiPath develops AI technology that mirrors human intelligence with ever-increasing sophistication, transforming how businesses operate, innovate, and compete. The UiPath Platform™ accelerates the shift toward a new era of agentic automation.Tailor a fit-for-purpose Customer Experience and an outcome-driven Customer Success strategy in Continental Europe (Central Europe, BeNeLux, Iberia, Italy) to drive best-in-class product adoption, product consumption and customer expansion as well as ensuring highest customer health & satisfaction.As Customer Success Leader, I bring over 20 years of hands-on experience, applying business knowledge to deliver customer excellence. My approach covers the entire customer journey while being aligned to the Customers Strategy, the Sales Journey and Post-Sales activities to enhance Customer Experience and Customer Success.With innovative thinking and having the customer always in the center of success, I adapt the strategy to align to the customer experience program with the desired and expected outcomes of the customer and make them customers for life.
EDUCATION
Hochschule für Wirtschaft und Gesellschaft Ludwigshafen
Diplom-Betriebswirt (FH)
Pädagogische Hochschule Heidelberg
Mathematik, Technik, Sport
ABOUT HEIKO BISCHOFF
Experienced national and international Senior Manager, focused on Sales and Customer Success, with 100% dedication, used to deliver consistantly exceptional results and “go beyond”-mindset. Excellent knowledge of business development and most experienced in customer-facing roles. Ability to build and maintain long-term customer relationships and navigate across all levels of an organization. Consistant record of exceeding targets- 25 years of experience in national and international customer-facing roles, especially in Sales & Customer Success Management - National and international leadership - Development and maturation of interdisciplinary teams in sales and customer success & value management - AI & Digital Transformation focus - Sales responsibility for key & strategic accounts - Results-driven with the ability to develop and implement strategic and organizational changes - Consistant overachievement of KPIs - Professional Services & Delivery - Strong focus on customer retention and loyalty, Customer health and customer expansion (Land & Expand)- Hands-on executer and team player (never too bad to make my hands dirty) I can be contacted via LinkedIn at any time.
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