Heike Robins

About Heike Robins

Strategic and results driven manager with extensive experience analyzing business goals and engineering comprehensive technical and process solutions that improve efficiency, grow the business and drive client satisfaction. Analytical, detail and high quality oriented with data warehouse, ETL, digital marketing, complex system integration, project management and problem-solving experience. Known for anticipating needs and proactively identifying risks to mitigate rework and produce a solid, innovative, flexible solution while saving money. Collaborative team player with ability to identify mutual solutions, handle multiple concurrent tasks, ensuring smooth operations in a fast-paced environment. Upholds quality standards with expertise in troubleshooting, establishing robust methodologies and tools, building trust and advancing E-marketing effectiveness.

Experience

1. Senior Business System Analyst Ba Workstream Lead

   Critical Logic

   Mar 2021 — Present · Olympia, WA, US

   Performed crucial business and systems analysis on a range of systems and projects for the Capital Programs Division (CPDM) of the Washington State Department of Transportation on their “eConstruction” systems modernization and business transformation initiative.* Trusted liaison between business stakeholder groups and the technical project teams, able to speak and translate the language of both the technical and the business.* Conducted stakeholder requirements elicitation, synthesis, and documentation for replacement of processes and systems that support electronic bidding on construction projects by non-state parties, as well as requirements for replacement of the contracts management system and automation for document retention.* Developed stakeholder engagement plans for, and gave a voice to, groups throughout the Agency that depended on the systems, processes, and data in the eConstruction scope.* Created detailed, readable, codable, and testable functional design documentation for the rules governing data interface record selection, field-level data mapping, and data transformation logic, using a blend of agile and classic ‘waterfall’ specification techniques depending on the need.* Developed comprehensive documentation and views of the eConstruction scope’s current-state landscape, through collaborative partnership with stakeholders throughout the Agency, using formal modeling methods and BA techniques including data modeling, process flow documentation, and capability & functional mapping.* “Reverse-engineered” undocumented current-state systems and processes, including finding and deciphering hidden SQL stored procedures/views in intermediate databases to be accounted for in new system designs.* Collaborated with developers and business experts to develop solution design requirements for data migration/conversion, including developing SQL queries to both determine database designs, and test the results of the migration program.

Education

• Loughborough University

  Mathematics and Computer Science