Heike Parks

About Heike Parks

Business operations executive with 20+ years of progressive leadership experience leading…

Experience

1. Director of Retail Operations

   Dufresne Spencer Group, Llc Dba Ashley

   Mar 2011 — Present

   Responsible for leading a team of three District Operations Managers as they oversee the day-to-day operations of 30 retail locations. Audits daily store metrics and provides coaching tools to increase performance. Creates, and follows through on, action plans to improve underperforming metrics and/or out of compliance business. Conducts routine Human Resources functions such as regulatory compliance, internal investigations, progressive discipline, and onboarding. Works in partnership with internal departments to ensure cohesiveness within the organization. Identifies and corrects areas of concern. Manages company projects, including testing, training, and implementation, to ensure new initiatives are successful. Develops and rolls out training modules and standard operating procedures.

Skills

• Profit
• P&L Management
• Team Building
• Store Management
• Customer Experience
• Loss Prevention
• Operations Management
• Auditing
• Merchandising
• Security Operations
• Hiring
• Sales Operations
• Store Operations
• Customer Service
• Retail
• Driving Results
• Visual Merchandising
• Forecasting
• Compliance
• Inventory Management
• Account Management
• Inventory Control
• Customer Satisfaction
• New Store Openings