Heidi Heidi Trush Ketchum

About Heidi Heidi Trush Ketchum

Proven supply chain and operations executive that makes an impact through building strategies that can scale in a high growth environment. Extensive experience in the healthcare, technology, financial and retail industries leading teams and businesses that ranged from small teams impacting $2B in revenue through data analytics to a national network that supported $1.2B in revenue through service support and reverse logistics execution. Strong skills in building internal and external relationships focused on expanding partnerships and leading the industry through collaboration to close gaps in resource needs and analytics. Drive business growth through EBIT impact using data analytics, process improvements, sourcing strategies, vendor relations and driving customer value through cross functional collaboration and team building. Areas of Strength: Supply Chain: Planning, Procurement, Sourcing, Vendor Relationships, Inventory Management, Transportation Management, Forecasting/Demand Planning, Vendor Managed Inventory, 3PL ManagementBusiness Management: Continuous Improvement (LEAN), Business Analytics, Product Development, Software Procurement, Strategic Leadership, Change Management, Project Management, Program Management, Financial Ownership / P&L Ownership

Experience

1. Head of Returns

   Gap Inc.

   Sep 2022 — Present

   Senior Director, Logistics-Head of ReturnsDevelop an industry leading returns strategy that is sustainable, fiscally responsible, and generates a differentiated customer experience through cross brand and functional team collaboration. • Collaborate with brand and business leaders to develop and implement a scalable returns strategy with corresponding roadmap to support required technology development. • Led the design of a vendor network to enhance the customer experience while modernizing our returns policy, offerings and presence. • Initiated/led a returns networking group with other key retailers to expand return and fraud knowledge as well as work with the RLA/NRF to expand reporting and benchmarking metrics for apparel returns.

Education

• University of Tennessee, Knoxville

  Master of Business Administration (MBA), Strategic Leadership

  2012 — 2013

• United States Military Academy at West Point

  BS, Operations Reasearch Systems Analysis

  1991 — 1995

Skills

• Supply Chain Management
• Supply Chain
• Operational Excellence
• Leadership
• Healthcare
• Operations Management
• Medical Devices
• Six Sigma
• Lean Manufacturing
• Management
• Team Building
• Business Strategy
• Cross-Functional Team Leadership
• Sales
• Business Process Improvement
• Logistics
• Strategic Leadership
• Manufacturing
• Forecasting
• Process Improvement
• Hospitals
• Account Management
• Change Management