Heidi Lai Yee Terpstra

Role: Manager, Customer Success at Amazon
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Manager, Customer Success
Amazon
Nov 2022 — Present

Skills

Strategic Planning
Microsoft Excel
Leadership
Data Analysis
Cultural Awareness
Windows
Research
Project Management
Budgets
Negotiation
Management
Team Leadership
Microsoft Word
Powerpoint
Adaptive Leadership
Event Planning
Editing
Community Organizing
Teaching
Public Speaking
Microsoft Office
English
Social Media
Customer Service

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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Experience

Manager, Customer Success

Skills

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