Heidi Stoermer

Founder at Feed253 / Risk Intelligence at Airbnb

Role
Senior Investigator, Organized Criminal Syndicate Investigations at Airbnb
Location
Tacoma, WA, US
LinkedIn followers
500 followers
Public Administration & SafetyView LinkedIn profile

About Heidi Stoermer

Specialties: Online fraud identification and investigation, agent tool development, contact center launches, customer experience management, quality assurance, community support, complaint arbitration & resolution

Experience

  1. Senior Investigator, Organized Criminal Syndicate Investigations

    Airbnb

    Mar 2024 — Present

Education

  • Tacoma Community College

    Associate of Arts - AA

    1998 — 2000

Skills

  • Customer Relationship Management (Crm)
  • Vendor Management
  • Customer Experience Management
  • Crm
  • Social Networking
  • Management
  • Team Leadership
  • E-Commerce
  • Employee Training
  • Call Centers
  • Online Marketing
  • Leadership
  • Strategy
  • Team Building
  • Social Media Marketing
  • Marketing
  • Salesforce.com
  • Customer Service
  • Networking
  • Social Media
  • Teamwork
  • Customer Experience
  • User Experience
  • Quality Assurance
  • Training

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Heidi Stoermer — Senior Investigator, Organized Criminal Syndicate Investigations at Airbnb in Tacoma, WA, US | Unifers