Heidi Stoermer
Founder at Feed253 / Risk Intelligence at Airbnb
- Role
- Senior Investigator, Organized Criminal Syndicate Investigations at Airbnb
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
Public Administration & SafetyView LinkedIn profile
About Heidi Stoermer
Specialties: Online fraud identification and investigation, agent tool development, contact center launches, customer experience management, quality assurance, community support, complaint arbitration & resolution
Experience
Senior Investigator, Organized Criminal Syndicate Investigations
Mar 2024 — Present
Education
Tacoma Community College
Associate of Arts - AA
1998 — 2000
Skills
- Customer Relationship Management (Crm)
- Vendor Management
- Customer Experience Management
- Crm
- Social Networking
- Management
- Team Leadership
- E-Commerce
- Employee Training
- Call Centers
- Online Marketing
- Leadership
- Strategy
- Team Building
- Social Media Marketing
- Marketing
- Salesforce.com
- Customer Service
- Networking
- Social Media
- Teamwork
- Customer Experience
- User Experience
- Quality Assurance
- Training
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