Heidi Schillinger
- Role
- Senior Customer Insights Manager at SimpliSafe
- Location
- Park City, UT, US
- LinkedIn followers
- 500 followers
About Heidi Schillinger
Skilled market researcher with experience managing large-scale teams and complex research…
Experience
Senior Customer Insights Manager
Jul 2022 — Present
Voice of Customer Program: Developed and redesigned customer feedback surveys at key touchpoints to better understand the holistic customer journey, integrating a variety of internal customer data sources to identify and corroborate new insights (e.g, product error data, customer digital usage insights, social media posts, call center insights, etc.) Responsible for designing, managing, and socializing insights from across Voice of Customer feedback program Strategic Customer Research: Responsible for designing and socializing custom research that informs strategy to attain business operational goals, primarily focused on improving customer loyalty across the customer journey and reducing subscriber attrition Behavioral Data Analytics: Development of user segments at key customer journey points, leveraging analysis of customer behavioral data trends to identify business KPI thresholds and inform additional customer feedback research through survey
Skills
- Research
- Spotfire
- Stata
- Public Speaking
- Microsoft Office
- International Development
- International Relations
- Data Analysis
- Survey Design
- Arcgis
- Arabic
- Spss
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.