Heidi Ortmann

About Heidi Ortmann

Twenty+ years experience in journalism, communications, marketing, public relations, and administrative support • Resourceful and creative problem-solver with outstanding written, oral, and interpersonal communication skills • Professional editing and proofreading skills to review documents for grammar, style, clarity, tone, and content • Dedicated team player committed to maintaining positive relationships with colleagues, superiors, and internal and external clients • Successfully developed and pitched stories to news media • Demonstrated ability to source, research, interpret, and communicate accurate information • Organized multi-tasker able to successfully complete multiple projects within tight deadlines • Proven logistical skills; ability to successfully organize events, programs, meetings, conferences, and trade shows

Experience

1. Human Resources Fulfillment Specialist

   RTX

   May 2021 — Present · Charlotte, NC

   Provides excellent customer service and case management to employees, managers, and HR professionals across all Business Units related to Human Resources fulfillment or requests. • Works with internal and external customers to define requirements related to desired outcomes and complete assigned tasks related to the administrative support for projects. • Completes back-office administrative and support functions that include organizing large amounts of physical and electronic forms of data. • Provides Tier-2 problem solving and case resolution for escalated and urgent cases. • Adheres to all company policies and procedures to ensure compliance with local, state, and federal laws and regulations. • Recommends workflow enhancements to increase efficiency and deliver cost-effective solutions to complete assigned tasks. • Leverages multiple online systems and databases, case management (ServiceNow), and HRIS system (Workday) to complete administrative tasks to support of employees, managers, and HR needs. • Utilizes the case management system to document and escalate inquiries and requests following standard work and defined process steps to achieve required service level agreements. • Educates employees on all HR services available and encourages employees and managers to utilize available self-service options. • Recommends enhancements, automation, and self-service features to improve customer satisfaction and operational efficiency. • Is knowledgeable on all relevant People Services and company-wide policies and procedures, while sharing knowledge with other resources. • Achieves and/or exceeds quality and accuracy standards. • Shares functional and technical knowledge with team members. • Provides peer-to-peer training, supervision, and coaching as required by business need. • Completes Special Projects and any other duties assigned by management.

Education

• De Anza College

  Associate of Arts (A.A.)

• San José State University

  Bachelor of Science - BS