Heidi Norris

About Heidi Norris

I have extensive experience implementing efficient Agile and Hybrid-based practices, fostering client relationships, and driving team performance. Over my career, I have led programs for over 2k personnel, developed lasting customer relationships, and enhanced operational proficiency using strategic planning and data-driven decisions.I SPECIALIZE IN: PROJECT MANAGEMENT: Implemented PM process for the implementation of new live-tracking inventory software CUSTOMER RELATIONS MANAGEMENT: Utilized client-based feedback to improve communication and satisfaction OPERATIONS MANAGEMENT: Coordinated production plans to maximize efficiency across multiple accounts CHANGE MANAGEMENT: Consulted on merger & acquisition processes and post-integration activities LEADERSHIP: Customized motivational strategies within diverse teams to achieve 100% of department goalsCAREER HIGHLIGHTS INCLUDE: Tripled account production resulting in $3M in revenue within 1 quarter Scored 100% on program inspection audit by the Inspector General, Washington, D.C. Reduced recurring program issues by 50% within 6 months by analyzing consumer feedback Managed multi-faceted programs, confidential information, and event planning for personnel Authored and implemented SOPs, inspection readiness manuals, and financial planning WITH ME: h••••••••@gmail.com https://calendly.com/heidi-a-norris EDUCATION Master of Science (MS), Engineering Management, University of North TexasBachelor of Science (BS), Systems Engineering, United States Naval AcademyEngineer-in-Training licenseMORE ABOUT ME:Corporate CareerPrioritized creative resolution strategies to resolve conflicts, mitigate risks, and integrate team building practicesConsulting experience in multiple industries including manufacturing, banking, media, and human resourcesProject Management ProfessionalScrum Master CertifiedSix Sigma Black BeltU.S. Marine Corps OfficerServed as Program Manager for the Family Readiness Office at The Basic School Certified Water Survival Instructor at the Martial Arts Center of Excellence ‍Assisted in project management of inventory data and indoctrination of new personnelPersonalUSA National Anthem soloist - I have a passion for singing!Getting lost in a book is one of my favorite pastimes I am an animal lover and regularly volunteer at my local animal shelter

Experience

1. Senior Project Manager

   Enercon Services, Inc.

   Nov 2025 — Present · Plano, TX, US

   Engineering project management with Enercon Federal Services; responsible for the success of assigned projects and for meeting project schedule, budget, and quality objectives.

Education

• University of North Texas

  Master of Science - MS, Engineering Management

• United States Naval Academy

  Bachelor of Science (BS), Systems Engineering

  2010 — 2014

Skills

• Systems Engineering
• Dod
• Navy
• Robotics
• Program Management
• Marine Corps
• Team Leadership
• Peer Leadership
• Leadership
• Advocacy
• Sexual Violence
• Mobile Robotics
• Teamwork
• Team Management
• Peer Education
• Peer Reviews
• Team-Oriented
• Military