Heidi Kraus-Heinisch
Senior Business Expert - Store Payments @H&M Group
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WORK HISTORY
Senior Business Expert - Store Payments @H&M Group
EDUCATION
Birmingham City University
ERASMUS Scholarship - Post graduate Studies, Textile and Surface Design
Anglia Ruskin University
Master of Business Administration - MBA, Managing Human Resources
Pforzheim University
Diplom Designer (FH), Mode
ABOUT HEIDI KRAUS-HEINISCH
A result driven facilitator with over 20 years of omni retail experience in technical rollouts and implementation projects across Payments and Checkout. Drawing on extensive experience in store operations, POS, fiscal compliance, and user acceptance, I identify and remove barriers to manage and deliver complex cross-functional projects. Highly analytical with a strong ability to create impact by identifying and addressing market and customer needs. Extensive experience in stakeholder, risk, and change management, as well as leading high performing teams to deliver business value as a Scrum Master. I possess a growth mindset, and strongly believe in a culture of diversity, collaboration, transparency, and trust. Strong sales- and result driven skills as payments and checkout expert that contributes positive on business growth.
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