Heidi Kaufmann
Associate Director, Fundraising Systems @Action Against Hunger USA
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WORK HISTORY
Associate Director, Fundraising Systems @Action Against Hunger USA
New York, NY, US
Drive the vision, strategy, and operations for all External Relations fundraising systemsUnderstand business objectives and develop and execute plans for system acquisition/enhancement and deploymentDrive the development of policies and proceduresActively manage software/service provider relationshipsManage a team comprised of related functions including Business Analysis, Database Management, Gift Processing, Reporting & Analytics, Data Architecture, Training and Development, and other Fundraising OperationsTake the lead on strategic fundraising system projects
EDUCATION
Covenant College
Bachelor of Arts, English
Boston University College of Communication
Master of Science, Mass Communication; Communication Studies
SKILLS
ABOUT HEIDI KAUFMANN
I have 18+ years of progressively responsible experience in nonprofit operations, development, project management, strategic execution, change management, systems optimization, process improvement, and cross-team collaboration.Some of the results I\'ve achieved:• Led systems transformation project from multiple disintegrated tools to integrated Salesforce ecosystem, resulting in streamlined operations and 50% revenue growth year-over-year.• Led the development of Power BI dashboards, resulting in real-time visibility into fundraising analytics and KPIs.• Led a team of six in managing the annual budget process, ensuring responsible stewardship and effective allocation of resources, resulting in a 3-to-1 revenue to expense ratio.
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