Heidi Joyal
Corporate Trainer @Manulife
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WORK HISTORY
Corporate Trainer @Manulife
Halifax, NS, CA
Presenting Training to New Hires * Coaching and Development * Updating and Designing Documentation * Quality Management
EDUCATION
University of Prince Edward Island
Bachelor of Arts (B.A.)
Stratford Career Institute
Certificate
SKILLS
ABOUT HEIDI JOYAL
Why Work with Me? I believe leadership is about more than surpassing targets — it’s about working together to cultivate an environment of growth, connection, and service. If you’re looking for someone who can inspire your team, navigate complexity with clarity, and lead with both heart and strategy, let’s connect.Key Competencies: • Emotional Intelligence & Empathy-Driven Leadership • Agile Training Design for RPA and AI • Cross-Cultural Collaboration & Inclusion • Coaching, Mentoring, and Team Development • Process Improvement & Strategic ThinkingAbout Me: I’m a corporate trainer, Inclusion leader, and advocate for transformative leadership, dedicated to empowering individuals and teams to thrive in today’s fast-paced, ever-changing world. My leadership philosophy is simple: when we lead with empathy, collaboration, and a true commitment to serving human needs, we create environments where people feel seen, supported, and inspired to do their best work.In my work, I focus on helping teams navigate complex challenges—whether it’s adapting to extreme agile change with RPA and AI, or fostering cross-cultural collaboration in diverse, global environments. I believe that true leadership isn’t just about solving today’s problems—it’s about anticipating future needs and equipping people with the tools, skills, and mindset to design memorable customer experiences. How Do I Define Personal Success? • I am happiest when I know I’ve inspired high-performing teams that work together through challenges with trust, respect, and shared purpose. • I feel at my best when I am encouraging others to dedicate themselves to serving the needs of others by understanding and anticipating emotional and organizational dynamics. • I know I am winning when I am designing training programs that adapt in real time, empowering individuals to grow minute by minute, not just day by day.
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