Heidi Hanson

Manager, Enterprise Training @Aetna, A Cvs Health Company

West Hartford, CT, US
EMAILS
h••••••@aetna.com
MOBILE NUMBERS
+18•••••••11

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WORK HISTORY

Feb 2024 — Present

Manager, Enterprise Training @Aetna, A Cvs Health Company

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EDUCATION

N/A

Post University

Graduate Certificate in Higher Education Administration

1993 — 1995

Nichols College

Bachelor of Science - BS, Management Information Systems, General

2011 — 2014

Strayer University (CT)

MBA, Business Management

1995 — 1999

Central Connecticut State University

Bachelor of Science (BS), Psychology/Special Education

SKILLS

Call CentersSalesSalesforce.comCustomer ExperienceSellingWireless TechnologiesPerformance MotivationTelecommunicationsMobile DevicesSolution SellingWirelessCold CallingSales ProcessTrainingCustomer SatisfactionSales OperationsCustomer RetentionRetailB2bSales ManagementTeam BuildingContact CentersCall CenterTeam LeadershipAccount ManagementDirect SalesM2m

ABOUT HEIDI HANSON

I bring over 25 years experience within healthcare, sales and learning & development platforms. Background and experience includes: Training in both a face to face capacity as well as virtual; Project Leader; Project Management; Curriculum Development/Instructional Design, working directly for stakeholders from beginning to end in a cross-business environment; Facilitation to Sr. Leaders and Management, Sr. Trainers, and Sales and Service Professionals all in a diverse capacity.Additional experience includes: Team Management; Sales and Management Coaching; Retail Sales; Customer Service; Indirect Sales; Healthcare.

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