Heidi Epley
Vice President of Global Human Resources @Afni, Inc.
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WORK HISTORY
Vice President of Global Human Resources @Afni, Inc.
Bloomington, IL, US
Afni is a U.S-based, private global customer experience and sales Business Process Outsourcing (BPO) organization operating in the U.S, Mexico, and the Philippines. Responsible for 115+ HR team across Talent Management, HR Operations, Total Rewards and HR Business Partnership for over 11,500 employees; reporting to CEO.
EDUCATION
Illinois State University
MS, Technical Writing
Illinois State University
BA, English
SKILLS
ABOUT HEIDI EPLEY
I am an enterprise HR executive with experience leading large-scale transformation in complex, multi-country organizations. My work sits at the intersection of people strategy, operating models, technology, and governance, particularly in environments where growth, scale, or operational debt have outpaced existing systems.Over my career, I have focused on building and stabilizing the infrastructure that allows organizations to perform: modernizing HR delivery models, aligning technology platforms to decision-making, strengthening governance, and translating strategy into execution across global teams. I am most effective in environments that require clarity, judgment, and sustained change rather than surface-level optimization.In executive roles, I partner closely with CEOs, CIOs, and senior leadership teams to address enterprise-wide challenges including workforce scale, organizational effectiveness, risk, and long-term capability building. My approach is pragmatic, systems-oriented, and grounded in the realities of operating at scale.
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