Heidi Byrd
Director of Project Management | PMP | Organizational Change Management | Corporate Initiatives | Customer Relationships | Employee & Customer Experience | Process Improvement |
- Role
- Director of Project Management at Avertium
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Heidi Byrd
As the Director of Project Management at Avertium, a prominent provider of cybersecurity solutions for mid-size enterprises, I support a team of project managers who manage approximately 500 small-medium-scale cybersecurity projects annually. Projects cover many different security frameworks, assessments, and testing across diverse industries such as technology, healthcare and retail. Our focus is on ensuring timely, high-quality and financially responsible service delivery to clients, contributing to an annual revenue of nearly 20 million dollars. In support of that, I manage customer escalations and address or mitigate any issues or risks that arise and provide executive reporting, revenue forecasting, and strategic planning and development. I also lead corporate initiatives relating to mergers and acquisitions, corporate risk analysis and mitigation, and technology implementation. I am passionate about creating impactful experiences. Whether for employees, customers, or beyond the corporate realm, I believe that the way an experience affects us shapes our takeaways. I proactively and intentionally cultivate positive experiences in both personal and professional aspects of life. Seeing others have a positive, memorable experience is one of my core joys. My strengths lie in relationship building, analytical thinking (and layering intuition on top of that) and identifying opportunities for process and experience enhancement. I highly value connection, collaboration, integrity, and excellence, and having a little fun along the way. I am committed to empowering and supporting my team and clients toward their success every day.
Experience
Director of Project Management
May 2022 — Present · US
Education
University of Alaska Anchorage
Business/Marketing (part-time)
2002 — 2009
Rio Salado College
Associates of Applied Science, Organizational Management
2015 — 2016
Southern New Hampshire University
Bachelor of Arts - BA, Psychology
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