Heidi Bryan
Helping organizations simplify communication, automate engagement, and deliver exceptional experiences—whether serving customers, patients, or members.
- Role
- Business Development Representative at Westcx
- Location
- American Fork, UT, US
- LinkedIn followers
- 500 followers
About Heidi Bryan
I love people! I am a military veteran, turned teacher, turned SDR. As an experienced sales professional, I have a proven track record of exceeding sales targets and generating high-quality leads for B2B enterprise-level technology companies. With expertise in sales prospecting, lead generation, and pipeline management, I have developed a deep understanding of the sales cycle and what it takes to move prospects quickly and efficiently through the sales funnel to close. I have excellent verbal and written communication skills, which I leverage to build and maintain strong relationships with key stakeholders, including clients, partners, and colleagues. Knowledgeable in the sales cycle, from lead generation and qualification to closing deals and post-sale follow-up.My professional qualifications include:• Experience with CRM databases (Hubspot, Salesforce and Zendesk).• Outbound Sales• Lead Generation• Demand Generation• SaaS Knowledge• Tech Stack Familiarity• Remote Work Adaptability• Microsoft & Google Office Suite Proficient• Video Conferencing • Platforms Familiarity• Strong Presentation Skills• Coachable• Exceptional Written/Verbal Communication Skills• Team Player• Resilient • Problem Solver• Self-Motivated• Customer Focused
Experience
Business Development Representative
Apr 2024 — Present · Salt Lake City, UT, US
Helping organizations simplify communication, automate engagement, and deliver exceptional experiences—whether serving customers, patients, or members.I’m part of West CX, the experience innovation company that unites Mosaicx and TeleVox under one mission: transforming how organizations connect through intelligent, human-centered automation. Mosaicx helps enterprises modernize customer interactions and call center operations with AI-powered virtual agents, conversational analytics, and automation that reduces handle time, improves satisfaction, and enhances ROI. Industries served include financial services, retail, insurance, energy/utilities, and more.🩺 TeleVox, trusted by leading health systems and physician practices for 30+ years, enables secure, compliant, multichannel patient communication—from automated reminders and recalls to population health outreach and care management support. Our HITRUST-certified platform streamlines workflows, reduces no-shows, and helps close care gaps.Together under West CX, these solutions give organizations the tools to:• Engage customers and patients with the right message, at the right time, on the right channel• Automate repetitive tasks so staff can focus on higher-value interactions• Deliver consistent, measurable experiences that drive loyalty and operational efficiencyI love working at the intersection of AI, communication, and customer experience—helping teams see what’s possible when technology and empathy work together.Always open to connecting with innovators in CX, healthcare engagement, or automation.
Education
Grand Canyon University
Master of Arts - MA, Teaching
University of Nevada, Reno
Bachelor of Arts - BA, English/Language Arts Teacher Education
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