Heidi Swisher

About Heidi Swisher

Experienced IT manager with strong focus in application design, infrastructure management, project management (IT & Capital) as well as managing an end to end production support organization. Leader poised to offer experience in designing agile solutions with a business partner focus. Tenacious and results oriented individual, able to manage project delivering successful solutions to meet business demands. Able to quickly implement solutions that capture valued that result in bottom-line profitability.Professional Accomplishments - Global Information Technology & Procurement Project manager of Cargill’s Advance Customer Center of Expertise (ACCOE) implementation with key focus to drive cost effective support infrastructure for deployment of the SAP technology solution. Strategic management of new support processes and lead post production project phases with business on Cargill’s custom solution for commodity handling management while integrating the Application Maintenance Services lead role into process. Leveraged knowledge of procurement processes and protocols to deliver simple and sustainable business process designs for implementation. Implemented a streamlined IT support approach which reduced overall cost per user for new deployments by 30%. Individually attained over $5 million in cost reductions last year by reducing overhead costs associated with outsourced contracted services. Cost savings achieved through re-negotiation of supplier business relationship. Instrumental in improvement of underperforming MRO procurement team: set higher expectations and instituted individual team member accountability resulting in 150% improvement in department responsive time. Developed department procedures and long-term department direction with focus on continued supplier process improvement and cost reduction. Implementation of 5-S and Lean Supply Chain protocol infrastructure and procurement strategies.

Experience

1. IT Service Owner

   Cargill

   Jan 2019 — Present · Minneapolis, MN, US

Education

• North Dakota State University

  Bachelor of Applied Science (B.A.Sc.), Political Science and Government

  1978 — 1982

• North Dakota State University

  Bachelor of Science Degree, Political ScienceBusiness Administration; Accounting

Skills

• Project Planning
• Operations Management
• Purchasing
• Forecasting
• Contract Management
• Strategic Sourcing
• Business Analysis
• Enterprise Resource Planning (Erp)
• Business Process
• Sap
• Cross-Functional Team Leadership
• Management
• Procurement
• Business Process Improvement
• Budgets