Heidi Pampalone

About Heidi Pampalone

I am an experienced professional sales Account Manager with a demonstrated history of working in the Information Technology computer networking and software industry with a Bachelor of Arts from Assumption University. I am a highly motivated, accomplished, and poised account manager and customer success manager with extensive experience in account management, business development, and proactive customer relationship building. I am adept at driving projects from inception to launch, while balancing competing deadlines and attention to detail. I have proven ability to partner with cross-functional teams to analyze business objectives and client needs, and provide value-driven solutions that enhance revenue, elevate brand loyalty, and achieve organizational goals. Specialties: Go-to-market Strategy Strategic Account Management Business Development Proactive Customer Relationship Management Relationship/Rapport Building Sales Prospecting Demand Generation Collaboration Customer Experience Customer Advocacy Professional Services Problem Solving State and Local Govt Contracts Higher Education and K-12 Education Healthcare and Life Sciences Enterprise and Corporate Negotiation Lease Financing Strong Communications Software as a Service (SaaS) Direct Sales Channel Sales Channel Partner Development Salesforce.com and Tableau Contract Negotiation Server, Desktop, Network and Application Virtualization MDM, IoT and UEM Modern Applications/Containers/Kubernetes Networking/SASE/Security Software Sales Hardware Sales- Networking, Servers and Storage HCI Client Cloud Management Public, Private and Hybrid Clouds

Experience

1. Dell Technologies Vmware Field Account Executive

   Dell Technologies

   Jun 2022 — Present · Boston, MA, US

   Managed VMware SLED, Healthcare and Commercial Business in MA, RI, CT, NH, ME, VT and NY, displaying strong regional management skills in over 700 accounts.• Closed and exceeded $25M yearly quota selling VMware net new SaaS subscription and renewal licenses across entire VMware software solution set. • Facilitated account planning and teaming cadence sessions to uncover net new and renewal opportunities with customers which led to 20% increase in overall business.• Developed and maintained extensive customer contacts and relationships in the Northeast US. • Productively expanded and upsold strong customer, partner, and internal relationships, to encourage repeat business and sales which increased acquisition of new business accounts by 20% in the past year. • Built and maintained accuracy in sales opportunity pipeline and customer information through Salesforce.com.• Partnered with internal resources and cross-functional peers to drive value and expertise, formulate account plans and drive team-wide success. • Built credibility and trust by negotiating and designing large, complex structured deals, incorporating multiple product suites, multi-year financial structuring via both direct and channel partner routes to market. • Led VMware Enablement Programs for Dell teams, channel partners and customers to ensure successful implementation and adoption of cloud solutions. • Developed expertise in VMware Tanzu, containers, Kubernetes and AI solutions working with key personas. • Developed expertise in Public Sector contracts, enhancing negotiation and management capabilities within these sectors.• Uncovered business initiatives to sell the full range of VMware technology solutions, and identified how these solutions resolved business problems and matched them across multiple lines of business.

Education

• Assumption College

  Bachelor of Arts