Heidi Nava

About Heidi Nava

Customer Success trailblazer with global experience leading post-sales strategy, transforming customer journeys, and accelerating business performance across B2B technology organizations.I specialize in designing post-sales strategies that transform the customer journey, drive measurable outcomes, and empower teams to deliver at scale. My background includes leading global Customer Success organizations through optimizing $1.4B Revenue, 50% increase in renewals, a 40% reduction in churn, a 57-point increase in NPS, and a 30% YoY boost in upsell and adoption—all driven by operational excellence, RevOps fluency, and a deep understanding of the customer lifecycle.I\'ve built infrastructures from the ground up, led high-performing distributed teams across North America, LATAM, and Europe, and served as the voice of the customer at the executive level—turning insights into strategy and strategy into growth.I bring a results-oriented and empathetic approach to every challenge, rooted in cross functional collaboration, multicultural leadership, mentoring future talent, and championing innovation in digital-first CX models. I’m currently exploring VP-level opportunities where strategic vision, scale, and transformation intersect to power next-level customer impact.I\'m an avid traveler and lifelong learner, always seeking new experiences and perspectives. Let\'s connect to discuss how I can help your organization achieve its customer success goals.

Experience

1. Director Customer Success

   GTT

   Jan 2026 — Present

Education

• University of Denver

  Master

• Universidad Rafael Urdaneta

  Master

• Universidad del Zulia

  Attorney