Heidi Nava

Vice President of Customer Success at Lumen Technologies

Role
Vice President of Customer Success at Lumen Technologies
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Heidi Nava

An insightful visionary who instills teams to drive for success and serves as a catalyst for change, human development, innovation and process improvement. A passionate, energetic and influential leader able to balance institution and expertise to gauge the appropriate timing and courses of action in the decision making process. Deep knowledge of the telecommunications industry with more than 20 years of experience leveraging financial controls, technology, capital and staff capabilities to increase revenue, reduce costs, develop teams and improve customer retention. Vast knowledge in global business, sales, operations, services and technology with the ability to flawlessly implement solutions that bridge the gap between strategic planning and tactical execution.

Experience

  1. Vice President of Customer Success

    Lumen Technologies

    Oct 2020 — Present

Education

  • Universidad Rafael Urdaneta

    Master, Labor Law and Social Security

    1996 — 1998

  • University of Denver

    Master, Telecommunications/ Policies and Management

    2001 — 2004

  • Universidad del Zulia

    Attorney

    1988 — 1994

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Heidi Nava — Vice President of Customer Success at Lumen Technologies in Charlotte, NC, US | Unifers