Heidi Misken

Financial Aid Counselor & Admissions Associate @Kairos Pacific University Of California

Tustin, CA, US

FINANCIAL AID COUNSELOR* Advise & support a diverse student population, including undergraduate and graduate students, through financial aid application processes, addressing questions, and clarifying eligibility, award amounts, and repayment obligations to ensure informed decisions* Assess, determine, and distribute financial aid packages according to federal, state, and institutional regulations, utilizing advanced knowledge of FAFSA, Pell Grants, student loans, work-study programs, and scholarships.*Maintain strict adherence to federal, state, and institutional policies in all financial aid practices, minimizing errors and ensuring ethical, transparent distribution of financial aid resources.* Address and resolve escalated issues, providing personalized support for students facing financial or personal hardships; successfully advocate for and secure additional aid or policy exceptions when appropriate.ADMISSIONS ASSOCIATE* Proactively reach out to prospective students via phone, text, and email, ensuring timely and effective responses to all inquiries and creating a positive first impression.* Establish strong rapport with potential students, actively listening to understand their goals, and qualifying them based on interest, program fit, and academic readiness.* Clearly and enthusiastically communicate the university’s unique programs, campus culture, and value to prospective students, tailoring messaging to resonate with their educational and career aspirations.* Skillfully handle inquiries, overcome objections, and address concerns to inspire confidence in the admissions process, successfully guiding qualified applicants to submit their applications.

University of California, Berkeley

Bachelor's degree

Arise Leadership Insitute

Certificate