Heidi MacFarlane
SAP S4hana Implementation Training Consultant @Trinseo
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WORK HISTORY
SAP S4hana Implementation Training Consultant @Trinseo
Guide and support development of an effective training governance model. Partner with corporate global learning and develop strategies to best support maintenance, usage, storage, change management, and document control. Coordinate maintenance of the SAP S4 HANA curriculum and training materials and coordinate delivery of required training for new users.
EDUCATION
University of North Carolina at Charlotte
Master of Education, Teaching English as a Second Language
University of Maryland Baltimore County
Modern Language & Linguistics, French & Russian
ABOUT HEIDI MACFARLANE
Natural and dynamic leader with superior communication skills; easily interacts with executives, regulatory agencies, clients, vendors, and staff. • Expert in change management, coaching, strategic planning, business development, crisis management, and quality management systems (e.g, ISO 9001). • Seasoned workplace instructional designer and facilitator • Proven success in operations management and regulatory compliance to achieve the organizational mission. Above all, I enjoy fixing problems and coming up with solutions that transform —from customer experience, process and procedures to digital transformation. And I’m able to do that by working well with and through others—at all levels—including executives, regulatory agencies, clients, vendors and staff. Specialties: Aviation Safety & Security Aviation Software Business Aviation Business Development Business Process Optimization Contract Negotiations Coaching Change Management Commercial Aviation Commercial Aviation Regulations Crisis Communication & Response Customer Service Marketing Management Operations Management Process Improvement Program Management Project Management Quality Management Systems (e.g, ISO 9001) Strategic Planning Team Building Training Sales Strategic Negotiation Technical Writing
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