Heidi Hoffman
Occupational Therapist | Patient Advocate | Entrepreneur
- Role
- Occupational Therapist Client Service Manager at Salia Rehab
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Heidi Hoffman
Experienced and compassionate occupational therapist with a proven track record of…
Experience
Occupational Therapist Client Service Manager
Jul 2018 — Present · Charleston, SC, US
Evaluate, develop, and implement individualized treatment plans for home health patients with varying levels of physical and cognitive impairments. Ensure electronic documentation reflects need for skilled services and medical necessity in adherence with insurance regulations. Assess home environment to recommend adaptive equipment, environmental modifications, and safety measures. Manage inventory of medical supplies ensuring timely availability of essential items while minimizing costs. Multidisciplinary meetings to collaborate on individualized patient needs. Developed creative strategies for resolving difficult customer service issues. Actively sought out ways to improve the overall client experience while minimizing operational costs. Worked closely with senior management teams on strategic initiatives designed to maximize customer satisfaction ratings. Prepared and maintained work schedules to meet business volume and minimize customer inconvenience
Skills
- Orthopedic
- Rehab
- Hospitals
- Occupational Therapy
- Pain Management
- Therapists
- Occupational Therapists
- Spine
- Medical Devices
- Clinical Research
- Pediatrics
- Healthcare
- Neurology
- Rehabilitation
- Home Care
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