Heidi Christophersen
Director, Access and Experience Transformation @Tegria
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WORK HISTORY
Director, Access and Experience Transformation @Tegria
Reporting to the VP of Revenue Cycle and Experience with oversight of a team of 4 Managers and 20 total reports, responsible for project delivery and, on occasion, serve in interim executive leadership roles for client organization.• Developed national benchmarks and best practices for patient access, revenue cycle, patient satisfaction and clinical outcomes, which has increased physician utilization by 12%, gross charges by 10%, reimbursement rates by 9% and contribution margins by 12%.• Designed programs that improved clinical operations, clinical transitions of care, digital self-service, virtual care, and access enhancements which increased productivity by 70% and reduced costs by 19%.
EDUCATION
University of Colorado Denver
Master of Business Administration - MBA
Oakland University
BSN
ABOUT HEIDI CHRISTOPHERSEN
Revolutionizing the healthcare experience as a clinically experienced, strategically minded, healthcare executive. Specializing in building relationships and garnering trust to lead teams through change, transformation and innovative program development. Accomplishments include:• Improved contribution margins by 10% through organizational collaboration• Improved service levels by 50% following consolidated operations • Reduced staff turnover to < 1% and increased staff utilization by 20% following process improvement
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