Jordan Heichel
Digital Transformation | Project Management | Financial Services | AI Focused | Process Optimization
- Role
- Senior Director at SSA & Company
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Jordan Heichel
A consulting leader with 17+ years of experience helping global organizations turn complex challenges into clear, actionable strategies that drive meaningful transformation.I specialize in large-scale digital transformation programs, having led initiatives with budgets up to $40M and cross-functional teams of 50+ across the U.S, Europe, and Asia. From reimagining transaction platforms to launching AI-powered data ingestion tools and optimizing end-to-end business processes, I’m passionate about aligning technology and strategy to deliver lasting business value.At SSA & Company, I’ve led high-impact programs for top financial services firms—most notably directing the most complex capital project in one client’s history.Prior to that, I spent a decade at IBM Global Business Services, leading initiatives through the software development lifecycle, process improvement, and design thinking. In a pivotal role as Chief of Staff to a Managing Partner, I oversaw strategic execution across a 3,500-person consulting practice with $2B in annual revenue.My work has spanned the globe, including pro-bono consulting engagements in Brazil and Morocco through IBM’s Corporate Service Corps. I’ve also contributed thought leadership to industry publications such as Insurance Innovation Report, Carrier Management, and AM Best.I hold an MBA from the University of Maryland and certifications including PMP, CSCP, and IBM’s Lean Six Sigma Black Belt. Beyond the credentials, I’m a strong believer in design thinking, emerging technologies like generative AI, and building collaborative teams that drive measurable impact.Areas of Expertise:Digital Transformation | Project Management | Information Technology | Generative AI | Design Thinking | Process Improvement | People Management | Business Strategy | Business Development
Experience
Senior Director
Jan 2022 — Present · New York, NY, US
Led multiple high-impact transformation initiatives for global insurance and reinsurance leaders, with a focus on AI enablement, data ingestion, and business process optimization. Programs spanned from early-phase strategy development through to scalable implementation.Key Engagements: Data Ingestion Strategy Implementation- Directed an $8M data transformation initiative with a team of 20+ to design and deploy an AI-powered data ingestion capability, standardizing and transforming risk and claims data- Advanced the program from pilot concept through full business case development, aligning technical strategy with enterprise objectives AI-Driven Claims Audit Optimization- Spearheaded the initiation phase of an AI-enabled audit solution, including requirements definition, process mapping, and governance setup- Translated the North Star strategy into phased execution milestones, supported by financial benefit cases- Explored and validated technical pathways for applying AI to automate claim file analysis and enhance audit accuracy Rapid Global Process Improvement- Led two rapid assessments of global fiduciary and technical operations, identifying control gaps and inefficiencies- Developed a prioritized roadmap for tactical and strategic improvements, enabling actionable outcomes for senior leadership
Education
University of Maryland - Robert H. Smith School of Business
Master of Business Administration (M.B.A.), Consulting Concentration
2012 — 2014
Penn State University
BS in Business Administration, Supply Chain & Information Systems
2004 — 2008
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