Michelle Heffner
Design Experience Associate Manager @ Accenture Federal Services | Enhancing User Experience
- Role
- Design Experience Associate Manager at Accenture Federal Services
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Michelle Heffner
With over 7 years of experience in user experience and interface design, I bring a passion for crafting intuitive, user-centered digital solutions. As a Design Experience Associate Manager at Accenture Federal Services, I am committed to empowering teams and clients through innovative design strategies that align with organizational goals and improve customer satisfaction. My expertise in ServiceNow platforms, coupled with a dedication to collaboration and agile design methodologies, enables me to deliver impactful, modern experiences that meet user needs and drive engagement. At Accenture Federal Services, I contributed to transformative design projects, such as leading the redesign of a digital portal for their largest global ServiceNow implementation. This included creating over 350 annotated wireframes and prototypes, optimizing navigation, and increasing customer feedback participation significantly. By leveraging tools like Adobe XD and conducting usability testing, I ensured our solutions were both technically feasible and user-focused, delivering measurable improvements in customer satisfaction.
Experience
Design Experience Associate Manager
Jan 2024 — Present
Education
General Assembly
UX Design
James Madison University
Bachelor of Science (BS), Media Arts & Design
2011 — 2015
Skills
- Imovie
- Video Production
- Event Planning
- Creative Campaign Development
- Html
- Music Industry
- Mac
- Public Relations
- Videography
- Content Management
- Video Editing
- Interpersonal Communication Abilities
- Garageband
- Microsoft Office
- Final Cut Pro
- Css
- Teamwork
- Programming
- Digital Media
- Promotions
- Indesign
- Microsoft Word
- Social Media Marketing
- Adobe Premiere Pro
- Microsoft Excel
- Coordinating Skills
- Blogging
- Audio Editing
- Photoshop
- Snapchat
- Graphic Design
- Wordpress
- Image Editing
- Squarespace
- Event Management
- Google Docs
- Time Management
- Photography
- Eaglesoft
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