Heerak Nagda
Head of Department at Tech Mahindra Business Process Services
- Role
- Head of Department - Transformation at Tech Mahindra Business Process Services
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Heerak Nagda
Embracing Change: Leading Transformation and Innovation In the ever-evolving landscape…
Experience
Head of Department - Transformation
Tech Mahindra Business Process Services
Feb 2017 — Present · Mumbai, IN
Education
Mumbai University
BSc
2000 — 2003
Skills
- People-Oriented
- Customer Focus
- Analytical Abilities
- Team Performance
- Attrition
- Bpo
- New Hire Training
- People Management
- Management
- Customer Oriented
- Process Improvement
- Team Management
- Analytical Skills
- Employee Training
- Project Management
- Process Migration
- Workforce Management
- Operations Management
- Leadership
- Team Leadership
- Mis
- Soft Skills
- Transition Management
- Training
- Coaching
- Operational Excellence
- Stakeholder Management
- Change Management
- Call Centers
- Employee Engagement
- Customer Experience
- Sla
- Project Planning
- Service Delivery
- Crm
- Offshoring
- Process Excellence
- Resource Management
- Performance Management
- Process Management
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