Helen Whiteman
Continuous Improvement Manager @Hiscox
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WORK HISTORY
Continuous Improvement Manager @Hiscox
Colchester, GB
Reporting into the Head of Operation SupportEmbedding a culture of sustainable Continuous Improvement (CI) within thebusinessLeading, coaching and mentoring the Continuous Improvement Team in bothtechnical CI skills and change management skills to improve deliverycapability and experienceLeading by demonstration of application: personally carrying out some morecomplex improvement initiatives and implementing a problem led, data drivenand evidence-based approach to recommendations and decision makingLeading the definition and delivery of a portfolio of business improvementprojects through the application of Lean Six Sigma and project managementtoolsActing as a SME in the implementation of process automation and roboticsSecuring the appropriate business sponsorship for allocated improvementprojects.Actively identifying potential risks & issues relating to the delivery of projectsand managing a resolution process in a timely manner, only escalating majorissuesDefining goals, metrics and levels of success for CI team and internalcustomersEnsuring all processes are documented, owned and managed. Work with the Work with theLead Business Analyst to create a process libraryEstablishing KPIs and measures to monitor and improve process efficiency: establish a CI monitoring systemEnsuring the training, development and mentoring support in Yellow Belt,Green Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitationtechniques, while being an exemplar of all of these skills among othersCompleting post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
EDUCATION
Loughborough University
BA Hons, English
Suffolk College
English, Biology, History and Art & Design A level
SKILLS
ABOUT HELEN WHITEMAN
I am a Continuous Improvement professional with over 20 years experience working in a variety of roles within customer operations. I have led projects and built capability in Lean thinking and behaviours which has enabled significant cultural changes and resulted in improved results. I specialise in delivering behavioural change strategies and capability to embed and sustain improvement initiatives and transformations. My goal is to support organisations to transform and improve their business to drive profitable growth, through customer and people focussed business improvements.
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