Heena Sabnani-Godhwani

Client Services Manager @Azara Healthcare

Atlanta, GA, US

Joined the company as Corporate recruiter and moved to Customer Success team after buyout. • Primary point of contact for onboarding and relationship management for multiple physician organizations including management of day-to-day account operations.• Responsible for training of payers and providers on the proprietary technology products.• Responsible for the timely follow ups and escalation of customer issues with monthly reporting on service performance vs. previously agreed upon SLAs. • Proactive management of client needs including ad-hoc reports, review of gaps in data setup and configuration, clinic implementation data review, and management of other SLAs per the contract.• Work with various technology teams to ensure high severity issues are identified and addressed in a timely manner and track progress via JIRA along with timely updates to the stakeholders. Drive RCA and Mitigation strategy discussions with customers. • Drive Weekly meetings with key updates with program stakeholders and internal management.• Assist users with a myriad of issues including data investigation, proprietary portal training, monthly clinic outreach, and coordinating clinic data implementations.• Identification of key risks and mitigation plans with stakeholders. • Assisted internal IT team with User Acceptance testing and data validations before delivering product upgrades and enhancements to the customers. Documenting & communicating defects with detailed recreation steps, screen shots & prioritization to the developers to aid in improving product quality.

Swami Vivekanand Junior College

Commerce, Commerce and Accounting

University of Mumbai

Bachelors in Commerce, Commerce and Accounting

University of Mumbai

Masters in Commerce - Part 1, Accounting