Heena Nagda

Experience

1. Deputy Manager

   HDFC Bank

   Nov 2022 — Present · Mumbai, IN

   Review of triggered/ assigned alert of Current and Saving Account customer’s transaction account on which basis of alert generated in the system for money laundering and monitoring perspective.• Investigation of the customer’s background by performing necessary checks like external site verification, extracting information available on public domain including some regulatory websites.• Review the notices from law enforcement agency, Enforcement Directorate, Income Tax, NPCI, FIU-Ind for an AML perspective. • Clarification from branch manager and product manager for respective product and customers for due diligence wherein unusual transaction are observed. Collaborate with teams and respective department for the various regulatory reporting as well as training or assist a new joiner, engaging a team discussion to highlight the hurdle and new process.• Investigate the case and prepare a suspicious transaction report (STR) as per regulatory guideline issued by (FIU-Ind) for the accounts which have potential risk of money laundering within a TAT of the banks protocol. • Filed STR in various Tag which is TF, Virtual Currency, PEP, NGO, Money Mule, Card Settlement and Typology.• Worked on aggressively on Money Mule assignment for mitigating the risk.

Education

• University of Mumbai

  Master's degree, Business/Commerce, General

• S. K. Somaiya College of Arts, Science and Commerce

  TYBAF, Bachelor in accounting and finance

Skills

• Teamwork
• Social Media
• Powerpoint
• Microsoft Office
• Leadership
• Research
• Public Speaking
• Project Management
• Management
• Microsoft Word
• Innovation Management
• Customer Service