Heena Makwana
10 years of experience in Operations & Customer Service Department. • Dangerous Goods Client Coordinator at Hapag Llyod • Customer service support -Tender at CMA CGM GBS • Dangerous Goods Sr. executive at MAERSK
- Role
- Dangerous Goods -coordinator at Hapag-Lloyd AG
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Heena Makwana
Dynamic and results-driven professional with over 11 years of proven experience in…
Experience
Dangerous Goods -coordinator
Sep 2023 — Present · Mumbai, IN
Client Coordination • Manage Export and Import booking, documentation, ensuring accuracy and timely processing. • Directly handle client communication through calls, emails, live chat, and video calls to provide support and resolve queries. Proficient in case management systems (e.g, Salesforce) for handling client emails/ cases, and live chat, ensuring timely response and adherence to defined turnaround times Operations Coordination • Manage US and Europe filings and create initial load lists, handling mismatches and additional container requests while adhering to vessel cut-off deadlines. Dispute Resolution & Import Customs • Handle documentation-related disputes with internal teams and clients, ensuring timely resolution. • Support in custom import processes, ensuring correct filing and procedural compliance. Dangerous Goods (DG) Process Focal Point • Act as the single point of contact for DG process within the cluster (team of 40+ users) along with various department to assist. • Assist sales and operations teams with DG booking creation, documentation (including IMO checks), cargo approvals, amendments, and escalations. • Resolve DG-related queries from internal teams and customers, manage escalations, and handle exceptional DG container loadings. • Address complex IMO discrepancies and coordinate approvals with partner lines and HL vessels, going the ex
Education
Jnana Sarita Jr. College of commerce
High School Diploma, Business/Commerce, General
2009 — 2011
Gurukul Educational Institutions Gurukul College of Commerce Tilak Road Gurukul Lane Ghatkopar East Mumbai 400 077
Bachelor of Commerce - BCom
2015
University of Mumbai
M.Com
2015 — 2017
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