Heena Vaishnav

Senior Admissions Counselor @ upGrad | Client Onboarding, Sales Performance

Role: Senior Admissions Counselor at upGrad
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

About Heena Vaishnav

A Bachelor of Commerce graduate from K.P.B Hinduja College of Commerce, currently serving as a Senior Admissions Counselor at upGrad. Proficient in consultative sales, client onboarding, and optimizing sales team performance, they contribute to developing and implementing impactful revenue strategies while ensuring a seamless client transition. At upGrad, they work closely with cross-functional teams to enhance sales performance and client satisfaction. With a commitment to fostering growth and collaboration, they aim to align with organizational goals while bringing a consultative approach to empower working professionals through education solutions.

Experience

Senior Admissions Counselor
upGrad
Jan 2025 — Present
Collaborated with Sales BU Heads and Team Leaders to develop and implement high-impact revenue and referral strategies. Led team sales performance, managed call quality, and successfully drove revenue goals. Developed and implemented new processes for training and optimizing sales team performance. Managed a consultative sales process for working professionals, detailing program benefits, university details, and financial options. Directed client onboarding and provided ongoing support to ensure a smooth transition and positive customer experience.

Education

K.P.B Hinduja College of Commerce
Bachelor of Commerce

Contact information

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Current company

Kiva

Non-Profit Organizations · 402 employees · Founded 2005 · San Francisco, California, United States

Kiva expands financial access to help underserved communities thrive. An international non-profit, we serve the financially excluded, especially underbanked women, refugees and communities impacted by forced displacement, climate-vulnerable people and systemically marginalized communities in the United States. By connecting people through crowdfunded loans, Kiva puts the power of financial inclusion in all our hands. Since 2005, the Kiva community has raised over $2 billion in loans, reaching over 5 million people in 84 countries. Kiva’s team is made up of 100+ employees and 450+ volunteers across the world, with offices in San Francisco, Nairobi, Bangkok, and Bogotá.

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