Heena Rao

Manager - HR Operations @PepsiCo

IN

HR Manager Human Resource• People Management, team size of 15 Associates• Handling Hire Rehire & Position management for AMESA, APAC & NA region– Creating Position ID, Inactivating position, Hiring employees and creatingGPIDs, Employee Termination or Transfer update, Employee Job andCompensation updating in SuccessFactors Employee Central.• Also lead MyIDM & myHR team responsible for providing access for all thenew joiners & HR Admins. Ensure adherence to timelines as per the agreedSLA\'s.• Learning and Development – Organizing Internal and external trainings,Fresher hiring Talent one batch trainings, Cross skill training among employeeservices Vertical. Conduction Soft skills trainings across HR Tower.• Expertise in ticket-based tool ServiceNow and also worked on shared mailboxin a timely and efficient manner with accurate responses.• Work closely with quality team in identification and implementation ofimprovement ideas. Monitor and resolve day to day issues & escalations, ifany, by coordinating with different process owners & stakeholders.• Review and optimize the Workflow and work on process improvement andenhancement of employee experience driving towards self service• Preparing Process DTP`s and Maps so called as process documents.• Employee relationship – Begin Customer Centric, resolving employee issuewith accurate solution and withing SLA.• Process Ideas and implementation.• Working closely with business verticals leads.

Visvesvaraya Technological University

Engineer’s Degree, Information Science/Studies