Heena Lakhanpal

Account Relationship Manager @Xencia Technology Solutions

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Account Relationship Manager @Xencia Technology Solutions

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Gurugram, IN

As an Account Manager, I specialize in building and maintaining strong client relationships, ensuring seamless service delivery and driving long-term value. With a track record of managing diverse portfolios and exceeding retention and growth targets, I thrive at the intersection of client success and business strategy.I work closely with cross-functional teams—to align client goals with tailored solutions. Whether it’s onboarding new accounts, leading strategic reviews, or identifying upsell opportunities, I bring a proactive, solutions-oriented mindset to every interaction Key strengths include client relationship management, revenue growth, stakeholder communication, and data-driven reporting. I’m passionate about turning customer goals into measurable business outcomes and building trust every step of the way.

EDUCATION

N/A

India international trade centre

Diploma in cabin crew from IITC

SKILLS

Business Process Outsourcing (Bpo)Business AnalysisManagementCrmHuman ResourcesCustomer Relationship Management (Crm)TrainingBpoOracleBusiness Strategy• Dynamic, Goal Oriented HR Professional with Versatile Experience in OperationaLeadershipOnboardingStrategyConsultingEmployee RelationsVendor ManagementOutsourcingRecruitingTeam ManagementBusiness Development

ABOUT HEENA LAKHANPAL

As a Talent Acquisition Manager I am responsible for building and managing a community of…

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Heena Lakhanpal — Account Relationship Manager at Xencia Technology Solutions in Gurugram, HR, IN | Unifers