Heena Chugani
Senior Operations & Quality Leader | Ex-Amazon & HSBC | AI/ML Data Ops | Project Governance & Delivery | Driving Automation & Continuous Improvement
- Role
- Assistant Manager at ADP India
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Heena Chugani
Results-oriented operations and quality management leader with 15+ years’ experience delivering process excellence, client satisfaction, and large-scale program execution in AI/ML data operations, customer service, and banking. Trusted by Amazon and HSBC to drive high-performance teams, implement automation, and execute transformational projects that improve compliance, efficiency, and stakeholder engagement.Specialized in project governance, process design, root cause analysis, and continuous improvement, with a proven record of leading cross-functional teams and mentoring managers for business results. Adept at managing escalations, optimizing delivery performance, and designing quality frameworks that consistently achieve zero audit defects and dramatic gains in data accuracy
Experience
Assistant Manager
Jan 2026 — Present · Hyderabad, IN
Education
Andhra University
Bachelor of Commerce - BCom, Customer Service Management
2006 — 2009
St. Marys High School
High School Diploma
1994 — 2004
Andhra University
Intermediate, Mathematics, Economics, Commerce
2004 — 2006
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