Hector Fraticelli

About Hector Fraticelli

Diligent Financial Auditor, Office Administration Specialist, Client Services…

Experience

1. Associate Customer Success Representative

   Wells Fargo

   Mar 2022 — Present · El Monte, CA, US

   Utilizing active listening, responded to phone calls from Wells Fargo customers, offered solutions and answered their questions regarding their accounts, assisted customers who wished to transfer funds between accounts, enable customers to send funds to their friends or family who reside in another country (Express Send); replaced customers’ lost or stolen ATM/Debit card; guided customers to access their Wells Fargo app; Assisted customers making their credit card payments with their debit card; If necessary, escalate customers’ phone calls.

Education

• Immaculate Conception School, Bronx, New York

  Diploma of Graduation, General Studies

  1973 — 1976

• Cardinal Hayes High School

  n/a, Business Administration and Management, General

  1976 — 1979

• Mt. San Antonio College

  A.A. Degree, Computer Programming

  1980 — 1983

• La Puente High School

  High School Diploma, Accounting

  1979 — 1980

Skills

• Access
• Customer Service
• Lereta Tax System
• Training
• Mortgage Lending
• Microsoft Word
• Fidelity Msp Lps System
• Microsoft Office
• Analytical Skills
• Forecasting
• Tax
• Excel
• Mortgage
• Windows Xp, Windows Vista, Windows 7 Operating System Navigation
• Software Documentation
• Policy
• Analysis
• Outlook
• Leadership
• Word
• Microsoft Excel
• Sarbanes-Oxley Act
• Accounting
• Banking
• Marketing
• Peoplesoft
• Sox
• Process Improvement
• General Ledger
• Internet Resaerch Skills
• Coaching
• Team Building
• Management
• Budgets
• Finance
• Time Management