Héctor Borja Serrano

Customer Success Manager @思科

London, GB

As a Customer Success Manager at Cisco, I serve as a trusted advisor and technical expert dedicated to ensuring our customers achieve maximum value and success with Cisco\'s security solutions. My role involves- Acting as the primary point of contact for customer onboarding, adoption, and ongoing support to drive customer satisfaction and retention- Collaborating closely with customers to understand their security needs and help implement multi-factor authentication (MFA) and zero trust access solutions.(ZTNA)- Providing strategic guidance on security policy, integration best practices, and enrollment strategies to optimize customer deployments- Conducting technical health checks, troubleshooting, and escalation management to resolve issues efficiently- Facilitating business reviews and sharing insights to help customers realize their security goals and maximize their investment in Cisco- Partnering with internal teams and stakeholders to ensure seamless customer experience and continuous improvement of services- Supporting customers through various stages of their journey, from initial onboarding to long-term adoption and expansion.