Hector Samani
Enterprise Tech Support Analyst
- Role
- Enterprise Technical Support Analyst Ii at Esri
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Hector Samani
Experienced Geographic Information Systems Analyst with a demonstrated history of working in the research industry. Skilled in ArcGIS and ArcGIS Pro, Python-scripting, Spatial Analysis, Statistical analysis, data management, Monitoring, and Report Writing. Strong GIS professional with a Bachelor\'s degree focused in Geography and a Master\'s Degree in Geography (GIS concentration) at University of Nebraska at Omaha, Omaha, Nebraska. I\'m currently pursuing a PhD in Geography at University of North Carolina, Charlotte and my research interest is in communicating water quality risks using maps.
Experience
Enterprise Technical Support Analyst Ii
Aug 2023 — Present · Charlotte, NC, US
Provide high-quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting. • Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise and related technologies. • Design, deploy, and manage internal-facing ArcGIS Enterprise systems for software defect testing. • Maintain comprehensive case documentation in customer relationship management systems. • Research Esri documentation regarding web and desktop applications and usage to conceptualize the problem, and deliver troubleshooting steps to resolve user issue
Education
University of Nebraska at Omaha
Master's degree, Geographic Information Science and Cartography
2016 — 2019
University of North Carolina at Charlotte
Doctor of Philosophy - PhD, Geographic Information Science and Cartography
2020 — 2025
Kwame Nkrumah University of Science and Technology, Kumasi
Bachelor's degree, Geography
2008 — 2012
St Augustine's College, Cape Coast
WASSCE, General Arts; Geography,Economics,Government,Music, Elective Mathematics
2004 — 2007
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