Hector S.

About Hector S.

I am a seasoned professional with 23+ years of account management and customer relations experience in the telecommunications sector. Recognized for demonstrating a natural aptitude for cultivating trust-based customer relationships, as well as for leading cross-functional teams and providing effective account management, I have a verifiable history of contributing directly to company success throughout my career. Professional focal points include account management, sales, client relationship management, cross-functional team leadership, issue resolution, customer retention, networking, customer acquisition, process optimization, employee training and development, continuous improvement, quality assurance, strategic planning, and program management. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, strategic planning, change management and resource management to support efficiency and maximum returns. Currently, I am a Enterprise Sales Account Executive with Comcast Cable. Under my leadership, I deliver engaging sales presentations and oversee customer accounts. I also acquire partnerships through strategic networking. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s customer support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, account management and customer relations expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.

Experience

1. Manager Small Business Solutions

   Comcast Business

   Jan 2025 — Present · Sandy, UT, US

Education

• East Los Angeles College

  COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES